FAQs

Welcome to the Irreverent Arts FAQs page. Here, we've answered the most common questions our customers ask about our hand-poured aromatherapy candles, orders, shipping, returns, and more.

1. What makes Irreverent Arts products unique?

At Irreverent Arts, we specialize in hand-poured aromatherapy candles crafted from high-quality soy wax, beeswax, essential oils, and dried botanicals. Each candle is made in small batches to combine scent, style, and everyday comfort. Our commitment to quality craftsmanship ensures every candle is made with care and burns evenly.

2. Where is Irreverent Arts located?

Our main office and fulfillment center are located at:

2547 Brierwood Dr, Albany GA 31705-3434 US

We proudly serve customers across the United States through our online store at https://irreverentarts.com.

3. How long does order processing take?

We typically process all orders within 2-3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7-10 business days.

  • Handling Time: 2-3 business days (Mon–Fri)

  • Transit Time: 5-7 business days (Mon–Fri)

Please note that weather conditions, carrier delays, or holidays may affect delivery times.

5. Do you offer free shipping?

Yes. We offer free standard shipping on all orders placed through our website, within eligible shipping areas.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

  • Return Period: 30 days from delivery date

  • Condition: Items must be new and unused

  • Return Method: By mail

  • Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Refunds are processed within 5 business days after we receive your return.

For more details, please see our Return and refund policy

7. How do I start a return or exchange?

To start a return or exchange:

  1. Contact our support team at support@irreverentarts.com with your order number and a brief description of the issue

  2. Our team will provide step-by-step instructions to ensure a smooth process

Do not send items back without contacting support first.

8. What payment methods do you accept?

We accept a variety of secure payment options:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments are processed via encrypted, PCI-compliant gateways for security.

9. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. Use this number to track your package in real time until it arrives.

10. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact support@irreverentarts.com immediately. Include your order number and photos of the item. We will resolve the issue promptly via replacement or refund.

11. Do you ship internationally?

Currently, Irreverent Arts primarily serves customers within the United States. For updates on international shipping, please check our website or contact customer support.

12. What are your customer support hours?

Our support team is available:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday: 10:00 AM – 3:00 PM (EST)

  • Sunday: Closed

You can reach us anytime via email at support@irreverentarts.com

13. Are Irreverent Arts products suitable for gifting?

Yes. Our hand-poured aromatherapy candles make thoughtful gifts for any occasion. Each candle is crafted with care, making it a warm and meaningful choice for friends, family, or colleagues.

14. Is my personal information secure when shopping online?

Yes. We use secure, encrypted checkout systems to protect your personal and payment information. We never share customer information with third parties except as required to process your order.

15. How can I contact Irreverent Arts for more information?

For inquiries, product information, or assistance:

Email: support@irreverentarts.com

Address: 2547 Brierwood Drive, Albany, Georgia 31705, United States

Phone: +1 229-854-2254

We aim to respond within 24–48 business hours.

Shop with Confidence

Since 2019, Irreverent Arts has been committed to offering authentic hand-poured aromatherapy candles that balance craftsmanship, quality, and everyday comfort. Our mission is to ensure every customer enjoys exceptional products, secure transactions, and dependable service from start to finish.

Explore our full collection today at https://irreverentarts.com.